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Which three collaboration mechanisms increase customer satisfaction? (Choose three)
A. Flexible enhanced customer service processes
B. Attractive TV advertisements
C. Variety of customer communication channels
D. Effective mail and email communication
E. Frequent phone communication
F. Ability to access customer data from any device, anywhere
Answer: A,C,F Explanation:
Business Edition 6000 for Account Managers (BE6KAM) PEC Training Customer Success and Stickiness

Which three Cisco Unified Communications and Collaboration applications are part of a basic Cisco Business Edition bundle? (Choose three)
A. Cisco Unity Connection
B. Cisco Prime Collaboration Provisioning
C. Manager Business Edition
D. Cisco Unified Attendant Console
E. Cisco Unified Communications Manager
F. Cisco Unified Contact Center Express
Answer: A,B,D Explanation:
Business Edition 6000 for Account Managers (BE6KAM) PEC Training CBE6000

In which layer of Cisco Unified Communications system architecture does Cisco Jabber reside?
A. Operations and serviceability
B. Applications and services C. Networking

D. Call control
E. Call routing
Answer: B Explanation:
Business Edition 6000 for System Engineers (BE6KSE) PEC Training Architecture of the Cisco Unified Communications System
Which four are advantages of a Cisco end-to-end architectural approach? (Choose four)
A. enhanced security
B. multiple protocols
C. any end-user device
D. multi-vendor
E. consistent experience
F. limited availability
G. unified policies
Answer: A,C,E,G Explanation:
Business Edition 6000 for Account Managers (BE6KAM) PEC Training Who Delivers Better Business Agility
Cisco Business Edition 6000 supports five co-resident applications on the same Cisco UCS C220 M3 server. What is the maximum total vCPU and vRAM capacity that should be considered when deciding which co-resident applications will run on the same server?
A. 12vCPU, 12 GB VRAM
B. 8vCPU, 16GBvRAM
C. 16vCPU, 8 GB VRAM
D. 16vCPU, 16 GB VRAM
Answer: B QUESTION NO: 6
Which three of these are business benefits of Cisco Business Edition 6000 virtualization? (Choose three.)
A. faster return on investment through server consolidation
B. applications deployed across multiple physical servers
C. fixed solution aligned with fixed business strategy
D. easy installation and upgrade
E. single physical server deployment
F. support for third-party management platforms
Answer: A,D,E Explanation:
Which three elements are part of Cisco Prime Collaboration? (Choose three.)
A. Cisco Prime Advanced Reporting IE
B. Cisco Prime Infrastructure
C. Cisco Prime Unified Provisioning Manager
D. Cisco Prime Assurance
E. Cisco Prime Data Center Network Manager
F. Cisco Prime Network Control System
Answer: B,C,D Explanation:
How many Cisco WebEx Meetings named hosts can be ordered in the Cisco WebEx Meetings

A. 20 named hosts
B. 10 or 20 named hosts
C. 10 named hosts
D. 20 or 50 named hosts
Answer: B
Reference: 6000.pdf(page 10, 3rd bullet)
Business Edition 6000 for System Engineers (BE6KSE) PEC Training Add-On Applications
Which client that is packaged with the Cisco Business Edition 6000 lets you access presence, IM, voice, video, voice messaging, desktop sharing and conferencing services from any device?
A. Cisco WebEx Messenger client
B. Cisco AnyConnect client
C. Cisco Jabber client
D. Cisco Unified Personal Communicator client
Answer: C
Which three collaboration applications have to be purchased separately from basic Cisco Business Edition 6000 pre-installed applications? (Choose three)
A. Cisco Emergency Responder
B. Cisco Telepresence Video Communication Server
C. Cisco Unified Communications Manager
D. Cisco Unified Contact Center Express
E. Cisco Prime Unified Provisioning Manager Business Edition
F. Cisco Unity Connection
G. Cisco Unified Presence Server
Which Cisco online tool is designed to help Cisco partners quickly generate a bill of materials and estimate pricing for Cisco solutions, addressing the needs of small to midsize customers?
A. Cisco Dynamic Configuration Tool
B. Cisco Unified Communications Sizing Tool
C. Cisco Order Status Tool
D. Cisco Quick Pricing Tool
Answer: D
Reference: tools
Which server virtualization technology is used with Cisco Business Edition 6000 to support multiple applications running on the same physical server?
A. Microsoft
B. Citrix
C. VMware
D. Cisco
Answer: C Explanation:
Business Edition 6000 for Account Managers (BE6KAM) PEC Training
In which two ways does Cisco Business Edition 6000 protect its investment for midsize businesses

A. Cisco Business Edition 6000 virtualization
B. simplified Cisco trade-in options for servers and endpoints
C. functionalities and endpoints that are supported in both Unified Communications solutions
D. Cisco Capital financing
Answer: A,C Explanation:
Which four are Cisco competitors in the area of unified communications and collaboration? (Choose four)
B. Microsoft
C. Brocade
D. Alcatel-Lucent
E. Juniper
F. Siemens
G. Avaya
Answer: B,D,F,G Explanation:
Business Edition 6000 for Account Managers (BE6KAM) PEC Training Who Are the Main Competitors
Which three add-on application value bundles are available to customers placing new orders for Cisco Business Edition 6000? (Choose three.)
A. Cisco Contact Center Enhanced bundle
B. Cisco Emergency Responder bundle
C. Cisco Unified Communications Manager IM and Presence bundle
D. Cisco WebEx Meetings bundle
E. Cisco Telepresence Video Communication Server bundle IE

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