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Your fault management system indicates that an “interface down” event was received five minutes ago, followed by an “interface up” event three minutes later. What should you do?
A. Open a trouble ticket and begin troubleshooting the outage.
B. Verify that there were no changes made to the device recently.
C. Monitor the device for additional interface events before taking any action.
D. Escalate to a level 2 NOC engineer immediately.
Correct Answer: B
According to the ITIL?v3 framework, what triggers an incident?
A. whenever a severity 3 incident is closed
B. when the problem is identified as urgent
C. when a problem is discovered during a change window
D. when an outage is called into a service center
Correct Answer: D
According to the ITIL?v3 framework, what is the primary reason for implementing SLAs?
A. Ensure accurate measurement of response times.
B. Establish an open line of communication between the customer and the service provider
C. Reduce network latency.
D. Provide a legal contract between the customer and the service provider.
Correct Answer: D
Each syslog message has a numerical severity level assigned to generate error messages about software or hardware malfunctions. Which of these messages has the highest numeric severity level?
Correct Answer: C
Cisco 640-760: Practice Exam”Pass Any Exam. Any Time.” – www.actualtests.com 2 ActualTests.com Which three of these methods can you use to back up a configuration running Cisco IOS Software Release 12.2 Mainline? (Choose three.)
Correct Answer: ACD QUESTION 6
A router is causing problems in the network and you want to capture as much information as you can before you manually reload or power-cycle the router. What command would you type at the CLI of the router to capture information that would be lost when the router is rebooted?
C. show tech-support
D. show stacks
E. show memory
Correct Answer: C
Which three steps are best practices in accurately documenting a network? (Choose three).
A. Document separate Layer 2 and Layer 3 topologies.
B. Document Layer 3 topology to include all switches and routers.
C. Clearly document the port identifiers on all of the links.
D. Clearly depict different routing domains with appropriate information such as the routing protocol and process number.
E. Avoid defining router-id commands and loopbacks in the router label.
F. Use connectivity details of all layers of the OSI model in diagrams.
Correct Answer: ACD
Cisco 640-760: Practice Exam”Pass Any Exam. Any Time.” – www.actualtests.com 3 ActualTests.com Which three steps would you use to troubleshoot a performance-related problem in the network core? (Choose three.)
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A. define problem
B. analyze problem
C. determine affected users
D. create action plan
E. verify service-level requirements
Correct Answer: ABD
Which two steps are best practices to be followed while documenting a network. (Choose two.)
A. Use proper icons for different devices in the network.
B. Use different colors and widths for denoting different links of different bandwidth.
C. Use same icons for all types of routers and switches in the network.
D. Avoid defining the router-id in the router label.
E. Use connectivity details of all layers of the OSI model in diagrams.
Correct Answer: AB
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